Comprehensive Return and Refund Policy


Our commitment to customer satisfaction is paramount, and we understand that sometimes a product may not meet your expectations or be compatible with your system. To accommodate such instances, we offer a detailed return and refund policy that outlines the conditions under which returns and refunds can be requested, the process for initiating returns, and the mechanisms through which refunds will be processed.

Eligibility Criteria for Returns and Refunds

You are eligible for a return and refund under the following circumstances:

  • Product Performance: If the product does not work as expected or fails to meet your requirements, you are entitled to a refund.

  • Compatibility Issues: If the product cannot be used because it is incompatible with your system, you will be refunded.

  • Functionality Discrepancy: If the functions within our product do not operate or do not align with your expectations, you are entitled to a refund.

  • License Key Usage: It is important to note that if the product and License key have been used successfully, the warranty will be considered void, and you will no longer be eligible for a refund.

Refund Process

  • Card Refunds: Refunds initiated via credit or debit cards are processed through our payment processor, "Mollie," and will typically be credited to your account within 3 business days.

  • SOFORT Payments: Refunds for payments made via SOFORT are also processed through Mollie and will arrive within 3 business days.

Initiating a Return or Refund

  • Discord Ticket-System: For an efficient and streamlined process, please initiate your refund request primarily through our Discord ticket-system. This system is designed to handle post-purchase inquiries, including refund requests. Our chatbot should be utilized solely for pre-purchase questions and specific payment-related issues.

  • Contact Forms: In addition to our Discord ticket-system, customers can request returns via our contact forms available on our website. Upon submission of a return request through our contact form, we will reach out to you within 24 hours via your provided contact information, such as email or phone, to discuss the next steps.

  • Documentation: To expedite your return request, please include detailed information about the issue, your order number, and any other relevant details that can assist us in processing your request efficiently.

Money Back Guarantee

We stand behind our products with a 7-day money-back guarantee. This guarantee ensures that if you are not satisfied with your purchase for any of the reasons outlined in our eligibility criteria, you have the right to request a refund within 7 days from the date of purchase.

Final Notes

Our goal is to ensure a transparent and fair return and refund process. We strive to process all requests promptly and to your satisfaction. For any further inquiries or assistance, please do not hesitate to contact our customer service team.

By adhering to our return and refund policy, you can make informed decisions about your purchases and have peace of mind knowing that we are here to support you every step of the way.